Terms & Conditions

Luvo (luvo.ai) is provided by:

Registered at the Amtsgericht Hamburg under HRB 176756. You can reach us at support@luvo.ai. Full details are in our imprint.

These Terms apply to every use of Luvo and to every purchase made on it. By creating an account or buying anything, you agree to them.

Luvo contains sexually explicit material. You must be at least 18 years old, and of legal age to view such material where you live, to use it. If you are not, leave now.

You confirm your age when you create an account. Adult content is only available after an additional age verification and on a paid plan. We may ask you to verify your age again at any time, and we close accounts we have reason to believe belong to a minor.

Luvo lets you design fictional AI companions, chat with them, and generate images, short videos and voice messages of them. Everything on Luvo is generated by AI. The characters are not real people, and no real person is depicted. Any resemblance to a real person is coincidental.

Images are created from a fixed set of choices we offer — you cannot upload photos, and you cannot use Luvo to depict an existing person.

One account per person. Keep your sign-in link and code to yourself; you are responsible for what happens on your account. We may suspend or close an account that breaks these Terms.

Paid plans are sold for a fixed term of 1, 3 or 12 months and are paid once, in advance, for the whole term. Nothing renews automatically and nothing is charged again. When the term ends, your account returns to the free plan; you keep your characters, images and any purchased credits. You can see the date your term runs to on your account page.

Each plan includes a monthly allowance of credits. It resets every 30 days while the term runs, and unused allowance does not carry over. Credit packs you buy separately never expire. The cost of each action in credits is shown before you take it.

Prices are shown on the plans page and again at checkout, before you pay. Payments are handled by the third-party payment provider named at checkout.

If you are a consumer in the EU, you normally have 14 days to withdraw from a purchase without giving a reason. Because Luvo is a digital service that starts as soon as you pay, at checkout you ask us to begin immediately and confirm that you understand your right of withdrawal ends once we have. To withdraw before then, email support@luvo.ai.

If you think you were charged incorrectly, write to support@luvo.ai before disputing the charge with your bank — we answer quickly, and we refund where we got it wrong.

You must not use Luvo to create, request or share content that:

• depicts or suggests a minor, or anyone who appears to be under 18;
• depicts or imitates a real, identifiable person;
• depicts rape or any non-consensual sexual activity, incest or bestiality;
• depicts sexual violence or mutilation;
• is otherwise illegal, or breaks the rules of the card networks.

We block such requests where we can, remove such content when we find it, and close the accounts involved. Where the law requires it, we report it to the authorities.

If you come across anything on Luvo you believe is illegal or breaks these Terms, email support@luvo.ai with “Report” in the subject and a link or description. We review every report and remove content that breaks these Terms without undue delay.

You may use the images, videos and messages you generate for your own personal, non-commercial use. You may not present them as depicting a real person. We may remove content, or a character, that breaks these Terms.

We are fully liable for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For slight negligence we are liable only for breach of an obligation essential to the contract, and then only for the foreseeable damage typical of this kind of contract. Otherwise our liability is excluded.

We may change these Terms. We will tell you before a change affects you, and a purchase is always governed by the Terms you agreed to when you made it.

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this does not take away the protection of the mandatory law of the country you live in. We are neither willing nor obliged to take part in dispute resolution before a consumer arbitration board.